Processing Time: We strive to process and ship all orders within 1-3 business days of receiving payment. However, during peak seasons, processing times may take longer.
Shipping Methods: Shipping costs are calculated at checkout based on the destination and shipping method chosen.
Shipping Locations: We ship to all locations within North Macedonia, as well as select international destinations. Please note that shipping rates and times may vary for international orders.
Delivery Times: Delivery times vary depending on the shipping method chosen and the destination.
Shipping Restrictions: Some products may be restricted from shipping to certain locations due to legal or regulatory restrictions. We reserve the right to cancel orders for restricted products.
Shipping Damage or Loss: If your package arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to file a claim and provide a replacement or refund as needed.
International Shipping: For international orders, please note that the customer is responsible for any customs fees or duties that may be incurred. We are not responsible for any delays or additional costs caused by customs processing.
Returns: Shipping charges for returns are the responsibility of the customer, unless the return is due to an error on our part. Please refer to our return policy for more information.
We reserve the right to modify our shipping policy at any time without prior notice.